The Department of Human Services had no single place where people could go to find help. We built one.
ALLEGHENY CONNECT | STRATEGY, RESEARCH, CONTENT DESIGN, WRITING Redesigning how people find help.
Challenge Human services info was impossible to find. What existed was dense and fragmented, leaving people unable to quickly get the help they needed. We aimed to create a simple point of access for the services 400+ agencies and community organizations offered.
Built for the people who use it.
Data-driven design
Topics were created based on the help people seek most. Drop-down menus are dynamic and change based on user behavior.
Off-ramps for emergencies
We don't always have time to search in our most vulnerable moments, so every page offers clear ways to get help immediately.
A citizen engagement platform
Includes a direct channel for residents to report issues, give feedback, or ask questions.
Result After content audits, focus groups, surveys, and design workshops with real users, we built a responsive website centered around what people actually need. When the COVID-19 pandemic hit, it became an essential resource.