Experience

For 15+ years, I’ve partnered with UX designers, researchers, product managers, and developers to create content that connects with real people at the right moments. I make complex information easier to understand across industries including financial services, government, healthcare, and tech.

Content Experience Designer

U.S. Bank · Contract · 2022–Present

Designing website and application content in close collaboration with UX and product teams. Work spans microcopy, transactional content, and content strategy with a focus on accessibility and plain language.

Assistant Director, Digital Strategy & Communications

Allegheny County Department of Human Services · 2017–2022

Led the creation of Allegheny Connect, the county's first standalone human services website. It was built to help people find help fast, from any device. Managed communications strategy across 400+ community organizations, foundations, and county departments.

Senior Strategist

Deeplocal · 2016–2017

Content Marketing Lead

Maya Design · 2015–2016

Interactive & Content Strategist

Flying Cork Media · 2013–2014

Digital Strategist

Gatesman · 2012–2013

Skills & Tools

Content strategy · UX writing & microcopy · Information architecture · Accessibility standards · AI-assisted workflows · Figma · Adobe Creative Suite · CMS platforms (WordPress, Drupal) · Google Analytics · Jira

Education

Master of Public Management, Carnegie Mellon University

BA, Journalism, University of Pittsburgh

Recognition

Center for Progressive Leadership Fellow

Pittsburgh's 40 Under 40